ALL SALES ARE FINAL unless specified in our Return Policy.
Return/Refund Policy
When purchasing from Douce Amour, please remember to shop wisely as we do not offer refunds, exchanges or returns. We suggest you to inspect your package upon arrival. We are still a very small brand ran by 3 independent women. Hopefully, in the future we will be able to change this policy!
In the very rare case where there is a damaged item, missing item or an incorrect item in package, please contact us immediately.
Please ensure you check all the measurements given in the description of the item(s).
All sales are considered final. If you are not feeling certain, or would like to request more information, we are always happy to answer any enquiries about the item(s) via email help.douceamour@gmail.com or Instagram inbox.
Items can only be REFUNDED (with store credit) in these cases:
- Products arrived damaged (photos/videos required).
- Incorrect/wrong or missing products (videos required).
- Item is incorrect size label and/or incorrect color (videos required)
- If an item is deemed faulty via stain, we will provide a partial refund as a compensation for the washing the stains.
- Must all be sent within 3 days of receiving the item(s).
We DO NOT accept returns in case of wrong size selection. In order to avoid disappointments of this kind, please carefully read the item description and refer to the item Size Measurements/Chart before placing an order as most of our clothing comes in Asian Sizes which differ from US/EU/UK/AU sizes.e also have a Size Guide page to help you measure your body correctly.
Please be sure to check the Size Chart before ordering (manual measurements are allowed to have +/- 1-3cm difference) - by comparing the item measurements to your own measurements, you should get a pretty accurate fit and be able to find out which size you should order or contact us for assistance. Furthermore, in accordance with our environmental policy, we do not approve fast fashion (order, try on and return), and want to limit waste.
After 3 days upon receipt, returns and exchanges wont's be accepted.
- Items returned with obvious use, washed, worn or similar product stains will be subject to refusal. Items without original packaging and tags will also be subject to refusal.
- Please note that our Return Policy strictly doesn't support these kinds of reasons: not as expected, I wear it not as beautiful as the model, changed mind, delays in delivery, the style doesn't suit, item doesn't fit, no longer need the item(s), just simply want to return without a reason,...
- Last chance/Limited edition/Final sales items are not eligible for returns or exchanges.
The conditions below reflect conditions that are NOT related to quality issues:
(1) Loose threads, raw edges, thickness, touch, and color difference in monitor display are not considered as quality issues;
(2) Subjective dissatisfaction in style, color, and changes in personal reason is not considered as quality issues;
(3) Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors are not considered as quality issues;
(4) Defective goods that have been clearly indicated at the time of purchase are not considered as quality issues and will not be accepted for returns.
(5) Sizing issues are not considered as quality issues.
Restrictions:
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at help.douceamour@gmail.com with your order number and correct information before your order is shipped out.
You have 24 hours after purchasing to contact us if there are any issues with the address/contact number/consignee's name. If you do not contact us within that time frame, we are unable to change it and will not offer a refund due to the negligent behavior. So please, TRIPLE CHECK your order details!
What if there is Late or Missing refunds?
If you haven’t received a refund yet, first check your account with us again. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your store credit yet, please contact us.
Please contact help.douceamour@gmail.com or Instagram inbox @douceamourofficial with any further enquiries.
Thank you for your understanding and cooperation!
-Team at Douce Amour
Contact Us
help.douceamour@gmail.com
@douceamourofficial On instagram